Terms and conditions

These terms and conditions (“Terms”, “Agreement”) are an agreement between Edunation LTD (“Edunation LTD”, “us”, “we” or “our”) and you (“User”, “you” or “your”). This Agreement sets forth the general terms and conditions of your use of the edu-nation.net website and any of its products or services (collectively, “Website” or “Services”).

Accounts and membership

If you create an account on the Website, you are responsible for maintaining the security of your account, and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. We may monitor and review new accounts before you may sign in and use our Services. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill. If we delete your account for the foregoing reasons, you may not re-register for our Services. We may block your email address and Internet protocol address to prevent further registration.

User content

We do not own any data, information or material (“Content”) that you submit on the Website in the course of using the Service. You shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use of all submitted Content. We may, but have no obligation to, monitor and review Content on the Website submitted or created using our Services by you. Unless specifically permitted by you, your use of the Website does not grant us the license to use, reproduce, adapt, modify, publish or distribute the Content created by you or stored in your user account for commercial, marketing or any similar purpose. But you grant us permission to access, copy, distribute, store, transmit, reformat, display and perform the Content of your user account solely as required for the purpose of providing the Services to you. Without limiting any of those representations or warranties, we have the right, though not the obligation, to, in our own sole discretion, refuse or remove any Content that, in our reasonable opinion, violates any of our policies or is in any way harmful or objectionable.

Billing and payments

You shall pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. If auto-renewal is enabled for the Services you have subscribed for, you will be charged automatically in accordance with the term you selected. If, in our judgment, your purchase constitutes a high-risk transaction, we will require you to provide us with a copy of your valid government-issued photo identification, and possibly a copy of a recent bank statement for the credit or debit card used for the purchase. We reserve the right to change products and product pricing at any time. We also reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

Accuracy of information

Occasionally there may be information on the Website that contains typographical errors, inaccuracies or omissions that may relate to pricing, promotions and offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Website or on any related Service is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on the Website including, without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Website should be taken to indicate that all information on the Website or on any related Service has been modified or updated.

Third-party services

If you decide to enable, access or use third-party services, be advised that your access and use of such other services are governed solely by the terms and conditions of such other services, and we do not endorse, are not responsible or liable for, and make no representations as to any aspect of such other services, including, without limitation, their content or the manner in which they handle data (including your data) or any interaction between you and the provider of such other services. You irrevocably waive any claim against Edunation LTD with respect to such other services. Edunation LTD is not liable for any damage or loss caused or alleged to be caused by or in connection with your enablement, access or use of any such other services, or your reliance on the privacy practices, data security processes or other policies of such other services. You may be required to register for or log into such other services on their respective websites. By enabling any other services, you are expressly permitting Edunation LTD to disclose your data as necessary to facilitate the use or enablement of such other service.

Uptime guarantee

We offer a Service uptime guarantee of 99% of available time per month. The service uptime guarantee does not apply to service interruptions caused by: (1) periodic scheduled maintenance or repairs we may undertake from time to time; (2) interruptions caused by you or your activities; (3) outages that do not affect core Service functionality; (4) causes beyond our control or that are not reasonably foreseeable; and (5) outages related to the reliability of certain programming environments.


We perform regular backups of the Website and Content and will do our best to ensure completeness and accuracy of these backups. In the event of the hardware failure or data loss we will restore backups automatically to minimize the impact and downtime.

Links to other websites

Although this Website may link to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein. Some of the links on the Website may be “affiliate links”. This means if you click on the link and purchase an item, Edunation LTD will receive an affiliate commission. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their websites. We do not assume any responsibility or liability for the actions, products, services, and content of any other third-parties. You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site websites is at your own risk.

Implementation terms:

  • Edunation commits to creating the Client learning groups’ structure, creating accounts for students, teachers, and administrators, by using excel sheets only. This is a one-time process to help the client begin using the platform.
  • Any changes in the excel files, schools should use Edunation admin pages to perform any changes. 
  • The client commits to send their data without any delay and according to Edunation’s data template (excel template). 
  • Edunation will do its best to confirm or reject the client data within one business day.

 In case any missing data or data structure problem or in case school sent their data not according to the Edunation structure, Edunation will not start any implementation process until all the data is valid and confirmed by Edunation.

  • Complete data entry into the system shall be the client’s sole responsibility, i.e., calendar, learning subjects, create groups, create groups etc. will be managed by school project admin. 
  • Edunation commits to provide video tutorials for the IT department or any of the client staff to complete the process of data entry.
  • Both sides should co-operate with each other to ensure proper implementation of the whole project, b.
  • It is a requirement for the implementation that the client should assign a project administrator with whom Edunation will be coordinating and communicating project deliverables
  • Edunation commits to support the client’s account’s Admin and management via its support system only. Support services do not include students’, teachers’, parents’ questions/inquiries.
  • Any request for support should be communicated to support@edu-nation.netonly. 


General Terms and Conditions for Training Services

  1. Subject matter, conclusion of the contract
    1.1 These general terms and conditions of business apply for all training and implementation services delivered by
    Edunation or its consultants and staff (subsequently referred to as Edunation).
    1.2 Only these general terms and conditions of business apply. Terms and conditions of business of those receiving
    Training (subsequently referred to as Client) do not apply, even if not explicitly
    stated by Edunation. The terms and conditions presented in this document also apply if Edunation knowingly renders
    services due that are in conflict with the Client’s terms and conditions of business.
    1.3 Clients must register in advance to Edunation training or Implementation services. Registration consists of
    filling out a form, either by hand or online or phone, that is provided by Edunation. Registration also includes selecting the training
    session the Client intends to attend.
    1.4 Edunation will then submit a written quote of the selected services to the Client. The contract only takes effect
    once the Client has confirmed the quote in writing.
    2. Conducting training
    2.1 Edunation is responsible for conducting training or for contracting a third party to conduct training and is free to
    choose any consultant for such purposes. Edunation is entitled to transfer the duties of the contract to a third party to
    perform and to change the contents of training sessions as long as the objective of the training is not compromised.
    Edunation may cancel training, change the date or time of training or designate the training location with advance notice.
    2.2 Edunation will make every effort to provide the Client with all important knowledge during training sessions, as
    per the training plan and the training documents.
    2.3 Edunation will conduct training online, on its own premises, on the Client’s premises, or at another mutually agreed upon
    location. Training is to be conducted during the dates specified by Edunation in the quote and confirmed by the
    2.4 If training takes place on Edunation premises, client will provide each trainee with a computer and
    the necessary documents. Clients are responsible for incidental expenses (travel, accommodation, additional meals,
    2.5 If training takes place on the Client’s premises, the Client will provide the infrastructure necessary for
    training especially desks and computers, and is responsible for obtaining high speed Internet connections as required.
    The Client agrees to reimburse the Supplier for all travel and accommodation related costs borne by its implementation team, if travel outside the City of Amman, Jordan is needed, provided such costs were pre-approved (in writing) in advance by the Client.
    3. Compensation and terms of payment
    3.1 Costs covered by the Client will be specified in writing in the contract and will include additional sales tax as
    required by law. If the parties do not specify the amount of compensation, the Edunation price list in effect at the time of
    conclusion of the contract will apply.
    3.2 All fees are due upon receipt of an invoice and must be paid upfront. Sales tax as required by law will be
    included in all prices and indicated on the invoice.
    3.3 If payment is not made on time, Edunation may charge a late fee of up to 9% but at least 5% over the Jordanian bank base interest rate.
    3.4 The Client is in default if he/she does not pay following receipt of a reminder sent by Edunation once the due date
    has been reached. The legal regulation, which automatically takes effect 30 days after default on an invoice, remains valid.

Virtual classroom Minimum Bandwidth requirement

For viewers (students) we recommend users have (at least) 0.75 Mbits/sec upstream bandwidth, and (at least) 2 Mbits/sec download bandwidth. The upstream bandwidth is the amount of bandwidth their computer has available to transmit data to the Edunation server.
These are not hard and fast numbers, as it depends on the activity of the viewer. If the viewer is not broadcasting any webcam, the amount of upstream bandwidth used would be less than 0.5 Mbits/sec.
A good way for users to check their bandwidth is to visit speedtest.net. The results from speedtest.net give the user’s actual bandwidth. This actual number is important because a user may report that their ISP provides them 0.5 Mbits/sec upstream bandwidth; however, speedtest.net may report an actual number that is much lower. The difference may be throttling by the ISP and background activity on their computer (such as background downloads, file sharing clients, etc).
For presenters, we recommend as much upstream bandwidth as possible (at least 2 Mbits/sec). For example, if the presenter shares their desktop, then Edunation’s desktop sharing will attempt to publish their desktop updates as quickly as possible to the server.

Virtual classroom sessions

Session limit: up to 80 students in the same session.

Client able to register agreed number of students, but only a specific number of students that can attend virtual classrooms at the same time, as per the client’s virtual classroom package.

Client has unlimited online sessions, but only a specific number of active sessions at a time, as per the client’s virtual classroom package.

Virtual classroom Hardware and software Minimum requirement

For hardware, It is recommended to use a dual-core CPU with at least 4G of memory. And any operating system capable of running the latest versions of Google Chrome.
For browser, Google Chrome It is recommended. it supports web real-time communications (WebRTC). Edunation is not responsible for any problem (such as audio is garbled or they are periodically getting disconnected) in case using different browser.
User should make sure of the network connectivity.
Edunation notify users to help with troubleshooting:
• The current browser is not FireFox or Chrome.
• FireFox or Chrome is out-­of­‐date.
• Client is behind a firewall.
• Client had troubles connecting to WebRTC audio.

Virtual classroom minimum requirements for smart phones

Android devices:
Edunation Virtual Classroom runs within the default Chrome browser (no app to install) on Android 6.0+.
All the features are available on Android except screen sharing. Students still can see shared screen on their Android 6.0+, but presenters won’t be able to share their mobile screen if they are using their mobile.
iOS devices:
Edunation Virtual Classroom runs within the default Safari Mobile browser (no app to install) on iOS 12.2+.
All the features are available on iOS except screen sharing. Students still can see the shared screen on their iPhones with iOS 12.2+, but presenters won’t be able to share their mobile screen if they are using their mobile.

Prohibited uses

In addition to other terms as set forth in the Agreement, you are prohibited from using the Website or its Content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Intellectual property rights

This Agreement does not transfer to you any intellectual property owned by Edunation LTD or third-parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with Edunation LTD. All trademarks, service marks, graphics and logos used in connection with our Website or Services, are trademarks or registered trademarks of Edunation LTD or Edunation LTD licensors. Other trademarks, service marks, graphics and logos used in connection with our Website or Services may be the trademarks of other third-parties. Your use of our Website and Services grants you no right or license to reproduce or otherwise use any Edunation LTD or third-party trademarks.

Disclaimer of warranty

You agree that your use of our Website or Services is solely at your own risk. You agree that such Service is provided on an “as is” and “as available” basis. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. We make no warranty that the Services will meet your requirements, or that the Service will be uninterrupted, timely, secure, or error-free; nor do we make any warranty as to the results that may be obtained from the use of the Service or as to the accuracy or reliability of any information obtained through the Service or that defects in the Service will be corrected. You understand and agree that any material and/or data downloaded or otherwise obtained through the use of Service is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of such material and/or data. We make no warranty regarding any goods or services purchased or obtained through the Service or any transactions entered into through the Service. No advice or information, whether oral or written, obtained by you from us or through the Service shall create any warranty not expressly made herein.

Limitation of liability

To the fullest extent permitted by applicable law, in no event will Edunation LTD, its affiliates, officers, directors, employees, agents, suppliers or licensors be liable to any person for (a): any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use of content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if Edunation LTD has been advised as to the possibility of such damages or could have foreseen such damages. To the maximum extent permitted by applicable law, the aggregate liability of Edunation LTD and its affiliates, officers, employees, agents, suppliers and licensors, relating to the services will be limited to an amount greater of one pound or any amounts actually paid in cash by you to Edunation LTD for the prior one month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose.


You agree to indemnify and hold Edunation LTD and its affiliates, directors, officers, employees, and agents harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys’ fees, incurred in connection with or arising from any third-party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your Content, your use of the Website or Services or any willful misconduct on your part.


All rights and restrictions contained in this Agreement may be exercised and shall be applicable and binding only to the extent that they do not violate any applicable laws and are intended to be limited to the extent necessary so that they will not render this Agreement illegal, invalid or unenforceable. If any provision or portion of any provision of this Agreement shall be held to be illegal, invalid or unenforceable by a court of competent jurisdiction, it is the intention of the parties that the remaining provisions or portions thereof shall constitute their agreement with respect to the subject matter hereof, and all such remaining provisions or portions thereof shall remain in full force and effect.

Service Level Agreement

The SLA specifies our Service Availability and Error Response goals and outlines remedies for any failure on our part to meet those goals.

View SLA

Dispute resolution

The formation, interpretation, and performance of this Agreement and any disputes arising out of it shall be governed by the substantive and procedural laws of United Kingdom without regard to its rules on conflicts or choice of law and, to the extent applicable, the laws of United Kingdom. The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the courts located in United Kingdom, and you hereby submit to the personal jurisdiction of such courts. You hereby waive any right to a jury trial in any proceeding arising out of or related to this Agreement. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.


You may not assign, resell, sub-license or otherwise transfer or delegate any of your rights or obligations hereunder, in whole or in part, without our prior written consent, which consent shall be at our own sole discretion and without obligation; any such assignment or transfer shall be null and void. We are free to assign any of its rights or obligations hereunder, in whole or in part, to any third-party as part of the sale of all or substantially all of its assets or stock or as part of a merger.

Changes and amendments

We reserve the right to modify this Agreement or its policies relating to the Website or Services at any time, effective upon posting of an updated version of this Agreement on the Website. When we do, we will revise the updated date at the bottom of this page. Continued use of the Website after any such changes shall constitute your consent to such changes.

Acceptance of these terms

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to use or access the Website and its Services.

Contacting us

If you would like to contact us to understand more about this Agreement or wish to contact us concerning any matter relating to it, you may do so via the contact form or send an email to info@edu-nation.net

This document was last updated on March 27, 2020


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