Our Services for Customer Success
We put your success first !
Implement
In order to guarantee your success, our tried and tested implementation model will ensure that you have everything you need to begin using Edunation with maximum efficiency from day one! During the implementation phase, we’ll get your team prepared to manage users and courses, deliver learning units to your audience, and track and measure results.
Our Commitment
- Help you discover and define required use cases for your LMS.
- Develop and execute a training plan designed to help you configure Edunation platform to meet your use cases.
- Lead you through a customized sequence of implementation sessions that will ensure your team is properly enabled to use Edunation in all defined functionality areas.
- Provide a single point of contact for questions during the implementation period.
Your Commitment
- Provide a dedicated Edunation Administrator who has time allocated to complete the Implementation and platform configuration.
- Actively participate in training sessions planned by your implementation specialist.
- Schedule the appropriate technical resources from your team.
What’s Included
- An assigned Implementation Specialist.
- An assigned Customer Success Manager.
- Administrative training from our learning and support team.
- Guidance with the technical setup of Edunation.
- Advice and guidance on integrating your existing systems or applications with Edunation.
- Access to our learning and support team via our ticketing system.
Training
Our training is designed to help you realize the potential of how our tools can be used to enhance teaching and learning.
Online Training
If you prefer online learning, want to move through the materials at your own pace, or have scheduling conflicts with the other options, you can use our knowledge base to learn about.
Private Training
The trainer will conduct the training either at your location or virtually with only participants from your school.
Adapt
We know every client is different, and or technology should work the way you want it to. We’ll help you address your requirements and set a pace for development that will have things up and running on your schedule and to your satisfaction.
Support
Edunation is committed to providing unparalleled support to get the best of our solution. Our world-class learning management solutions come with a dedicated support team. The Edunation Support team is your partner offering ongoing application support so you can focus on what’s important – your school.
Channels and resources available to all customers:
- A Customer Support Portal for easy support request submission and tracking.
- A rich Customer Support Portal knowledge base of detailed articles and helpful videos.
- Ongoing training and knowledge-sharing initiatives, like our newsletters, that explore best practices so you can supercharge your team.
